FAQ's

Shipping Information

Q: Why is my order taking longer than expected?
A: Due to high demand and current shipping conditions, delivery may take longer. Our products ship from suppliers in Asia, typically arriving within 5-14 days. We appreciate your patience!

Q: When can I expect my order?
A: Shipping times depend on your location. We monitor delays closely—contact us for specific updates.

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Customer Service

Q: How soon will I get a response?
A: We aim to reply within 24-48 hours, though it may take slightly longer during peak times.

Q: How can I reach you?
A: Reach out via our Contact Us page on the website. We’re here to help! info@kidstoylandexpress

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Returns and Refunds

Q: What is your return policy?
A: We offer a 30-day money-back guarantee. Just contact us to start the return process. info@kidstoylandexpress.com

Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after approval.

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Miscellaneous

Q: Do you offer a warranty?
A: Yes, we provide a 30-day warranty against defects.

Q: Are there any extra fees?
A: The price at checkout is final—no hidden fees.

Q: Can I cancel or modify my order?
A: Contact us immediately to make changes; shipped orders cannot be canceled. info@kidstoylandexpress